Senior Customer Experience Manager

Overview As a key player in shaping exceptional customer experiences, we seek an accomplished IT and self-service expert to lead our customer service team. This pivotal role oversees daily operations, drives continuous improvement initiatives, and ensures top-notch service delivery.

Responsibilities Oversee daily operations of the customer service team and drive continuous improvement initiatives to deliver high-quality service.

Effectively manage customer queries across various channels.

Foster collaboration with internal and external teams to ensure aligned and efficient customer support.

Cultivate robust customer relationships through courteous pre-sales services and post-sales follow-ups.

Qualifications Native or bilingual Spanish proficiency, with strong English language skills.

A degree from a reputable institution.

At least three years of experience in process enhancement and project management within consumer-focused organizations.

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