Customer Experience Associate

Join Our Global Technology Company – Customer Service Specialist

We are a Global Technology company and we are seeking a talented professional to join our Customer Service team, responsible for managing a portfolio of strategic client accounts. You will coordinate operational, production, and quality processes; ensure thorough analysis of purchase orders, manage product specifications with PLM and production teams, address supply chain issues, and escalate customer complaints to the Quality Department.

Key Responsibilities :

• Provide end-to-end support for assigned clients, including troubleshooting and resolving issues related to orders, production, and quality.
• Generate reports for Sales and Operations teams, updating client production status and system records.
• Coordinate with PLM and production teams for part number creation, product setup, and specification uploads.
• Manage logistics and Card Artwork processes in collaboration with relevant internal teams.
• Monitor customer complaints and quality issues, escalating to Global Quality as needed.
• Develop and maintain operational tools to improve workflows and reporting efficiency.
• Support Sales team and customer communications to ensure smooth service delivery.
• Collaborate with cross-functional teams to ensure SLA compliance and timely resolution of incidents.

Education and Experience :

Desired Skills and Knowledge :

What We Offer :