Customer Journey Manager

Job Overview

The Guest Experience Manager plays a pivotal role in ensuring an exceptional guest journey, spanning from pre-arrival to post-departure.

Key Responsibilities :

• Oversee daily operations of the Guest Experience team, including concierge, PBX, and lobby interactions.
• Provide coaching and motivation to ensure consistent delivery of brand standards and personalized service.
• Maintain a strong presence in the lobby to foster meaningful guest interactions and create a welcoming atmosphere.

This includes developing and implementing strategies to enhance service delivery, leveraging guest feedback and data insights.

Additionally, this role entails driving initiatives to elevate service consistency and innovation.

Essential Skills & Qualifications

Benefits of Working in Hospitality

This position offers a dynamic and fast-paced work environment that fosters growth and development.

About Our Team

We are passionate about delivering exceptional service and creating memorable experiences for our guests.