Customer Experience Champion

Overview

Are you passionate about delivering exceptional customer experiences and driving business growth?

We are seeking a proactive and organized CRM Expert to join our team in the implementation and steering of campaigns for existing customers & prospects, across all channels with a focus on outbound calling, email & website personalization.

Responsibilities

• Campaign Planning and Execution
• Plan, optimize, and implement measures to increase customer loyalty and satisfaction as well as up- and cross-selling within our CRM Tool.
• Plan, implement, optimize, and report on CRM campaigns.
• Customer Communication
• Act as the Single Point of Contact (SPOC) for the local market in coordination with the central team, gathering and translating local requirements via the QBR process.
• Manage and send certified communications to customers.
• Cross-Functional Collaboration
• Lead cross-functional communication projects, ensuring alignment between local and global stakeholders.
• Oversee the management of commercial consents, ensuring compliance with legal and internal standards.
• Campaign Analysis and Reporting
• Track and analyze campaign performance (open rate, click rate, click-through open rate).
• Coordinate with external agencies to deliver on local communication needs.

Requirements

Benefits

We offer professional development programs, flexible working arrangements, and a dynamic work environment. Please submit your applications only through our online tool.

We believe in a diverse and inclusive workforce and we are proud to be a company that offers equal opportunities.

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