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Global Customer Experience Manager

Global Customer Experience Manager

beBeeCustomerSuccessmadrid, España
Hace 6 horas
Descripción del trabajo

Job Opportunity

The Area Lead Global Customer Success role oversees the GCS Area team through exceptional customer experience and outcomes delivery.

  • Executing GCS metrics and targets on a quarterly and annual basis, driving continuous improvement in customer satisfaction.
  • Engaging with customers to provide tailored post-sale support, ensuring they achieve value from their investments.
  • Collaborating with sales leadership to interface with CIO / CISO level customer leadership for insights and feedback.

Responsibilities

This role requires :

  • Leadership of global direct / indirect teams in customer success, professional services, and / or Support organisations.
  • Managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction.
  • Customer-facing experience in senior roles, with up to 30% travel within the Area.
  • Building and growing teams with both direct and indirect reporting lines.
  • Establishing trusting relationships with regional and Area-level PS delivery teams, Engineering, Sales, Marketing, and service delivery Partners.

    • Qualifications

    Candidates should possess :

  • Thought leadership and adaptability to changing customer and company needs.
  • A passion for creating diverse teams and a customer-obsessed culture.
  • Executive presence, with effective communication and influence at senior levels.
  • P&L / Run the Business experience and mindset, with strategic thinking and problem-solving skills.
  • A STEM Bachelor's Degree or equivalent experience, with a Master's degree preferred.
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    Customer Experience Manager • madrid, España