Technical Support Specialist

Job Title : Technical Support Specialist

This role is responsible for providing technical assistance to customers, ensuring prompt resolution of issues and clear communication.

The ideal candidate will possess strong troubleshooting skills, excellent verbal and written communication skills, and the ability to remain calm under pressure.

This position requires a customer-focused mindset, experience using CRM or ticketing systems, and good organisational skills.

Key Responsibilities :

• Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
• Diagnose, troubleshoot, and resolve technical issues, escalating to higher-level support teams when necessary.
• Provide step-by-step guidance to customers for product installation, configuration, and operation.
• Log, track, and document all customer interactions and technical issues in the company's CRM or service platform.
• Liaise with engineering, sales, and product teams to ensure customer needs are met and feedback is communicated effectively.
• Assist with product testing, updates, and quality assurance tasks as required.
• Maintain up-to-date knowledge of company products, services, and standard operating procedures.
Requirements :
• Essential :
• Strong technical troubleshooting skills.
• Excellent verbal and written communication skills.
• Customer-focused mindset.
• Experience using CRM, ticketing, or service management systems.
• Good organisational skills with attention to detail.

Benefits :

Working Conditions :

Use of company equipment and software tools provided.