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Applications Engineer / Technical Support Specialist
Approach People RecruitmentMadrid, Comunidad de Madrid, EspañaHace más de 30 días
Descripción del trabajoA bachelor’s degree in electrical engineering, computer science, mechanical engineering, or equivalent work experience. 3+ years of relevant experience (5+ years preferred). Fluency in English and Spanish, with the ability to hold technical (engineering) conversations. Ability to travel an average of 25% of the time, with the possibility of up to 50%, and work remotely from home. Experience providing technical support, training, field support, or applications engineering support for software applications. Implementation experience is highly preferred. Experience documenting requirements and proposing solutions, preferably in the electrical or automation field. Any AutoCAD Electrical experience is a plus. Proficiency in Microsoft Office (Excel, Word, PowerPoint, Access). Experience working with relational databases such as MS SQL, E3. Series design suite, or Oracle is an asset. Experience in programming or project management is a plus. A dynamic global reach with diverse operations around the world, providing ample career opportunities and a chance to make an impact every day. A commitment to safer systems, helping build a more sustainable and electrified world through innovative electrical solutions. A company with a dedicated global team of over 11,000 employees, offering solutions across enclosures, electrical fastening, and thermal management. A strong emphasis on strengthening communities where our employees live and work, with support for philanthropic activities through our matching program. Core values that drive us to deliver excellence for our employees and customers : Innovative & adaptable, Committed to integrity, Customer-focused, Respectful and team-oriented, Optimistic and energizing, Accountable for performance. Comprehensive benefits to support the lives of our employees.
Our client is seeking individuals who apply their innovation to drive both organizational success and personal growth. Join a company dedicated to ensuring a more secure world by connecting and protecting customers through inventive electrical solutions.
What You Will Experience In This Position :
- Understand the challenges faced by prospects, customers, and the industry in relation to electrical CAD-driven software applications.
- Address customer issues via phone, email, chat, and in-person communication.
- Oversee progress on customer cases raised to vendors and third-party providers.
- Build and deliver software solution training and professional services (online and in-person) for customer implementations.
- Create blogs, videos, podcasts, and webinars to educate users and provide self-help resources.
- Suggest improvements to customer design and manufacturing processes in the electrical control systems market.
- Develop new solution definitions to meet customer challenges using electrical design and manufacturing applications.
- Ensure customer success through excellent interactions and experiences.
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Technical Support Engineer • Madrid, Comunidad de Madrid, España
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