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Technical Support Specialist

Portside, Inc., , Spain, España

Hace 4 días

Descripción del trabajo

Overview

About Portside, Inc.

Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals : business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.

Job Summary

We are seeking an experienced Technical Support Specialist to join our Owner Portal product team. The Owner Portal is Portside's in-house digital platform that streamlines communication and management for aircraft owners and operators. Since its launch in 2018, it has been trusted by thousands of customers to provide real-time aircraft data, financial reporting, document management, and communication tools, all designed to enhance transparency and efficiency.

You will be part of a collaborative team of developers, QA engineers, product managers, and designers who are passionate about aviation and committed to building world-class flight management software.

Responsibilities

Provide timely, high-quality technical support by addressing customer inquiries, troubleshooting issues, and delivering effective solutions
Communicate clearly in English, both written and verbal, with customers and internal teams
Collect and analyze customer information to accurately identify and diagnose technical issues
Collaborate with the development team to ensure issues are resolved effectively and on schedule
Follow up with customers after resolution to confirm satisfaction and proper implementation
Debug and troubleshoot issues related to internal and external APIs in coordination with engineering teams
Stay current on product offerings and integrations to maintain deep product knowledge
Document and report recurring issues to support long-term solutions and product improvements
Provide feedback to the QA team to help identify potential concerns before they escalate

Qualifications

2+ years of experience in Technical Support, Customer Success, or a similar role

Strong technical aptitude with experience debugging APIs and working with web technologies

Familiarity with tools such as JIRA, Chrome DevTools, Sentry, Kibana, OpenSearch / ElasticSearch, and Grafana

Proven ability to manage and prioritize multiple issues simultaneously

Strong problem-solving skills with a customer-first mindset

Excellent English communication skills, able to explain technical concepts to both technical and non-technical audiences

Background in Quality Assurance (QA) is a strong plus

Self-motivated and proactive, with the ability to work independently and collaboratively

Eagerness to continuously learn and adapt to new tools, technologies, and processes

What We Offer

Engaging and challenging work in a fast-growing product company with a global customer base

Opportunities for professional development

Fully remote role (within the European time zone)

Paid time off

Company-provided laptop

Reimbursement for English classes

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Technical Support Specialist • , , Spain, España