Technical Support & Deployment Specialist Engineer

Overview

Technical Support & Deployment Specialist Engineer. Permanent employee, Full-time.

Location : Madrid

Responsibilities

• Provide technical support to customers (remote and on-site), including diagnostics, troubleshooting, and resolution of hardware / software issues.
• Collaborate in the commissioning and deployment of systems at client facilities.
• Assist in maintenance tasks, both preventive and corrective, ensuring minimal downtime of operational systems.
• Understand and work with system configurations, logs, and APIs to help identify and solve technical issues.
• Communicate effectively with clients to gather information, provide updates, and ensure satisfaction with the support provided.
• Document incidents, interventions, and feedback to improve internal knowledge bases and technical documentation.
• Work closely with R&D and software teams to escalate complex issues and contribute to continuous product improvement.
• Be available to travel when required, both nationally and internationally, depending on project needs.

Requirements

Basic to intermediate knowledge of programming (Python, C++, or similar).

Ticketing / support systems (e.g., Jira, or similar).

Strong communication and interpersonal skills (client-facing role).

What we offer

SENSIA is a high technology company, leader in IR imaging and R&D. Our products mainly serve the industrial sector, focusing on process monitoring to reduce carbon footprint, increase safety, and optimize operations. We market solutions in over 15 countries, primarily in the USA.

SENSIA is experiencing a growth cycle and seeks to expand its team to meet future technological and business challenges.

Solutions (sensia-solutions.com)

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