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Technical Support Specialist

KyndrylMadrid, Comunidad de Madrid, España

Hace más de 30 días

Descripción del trabajo

Decline will set your Cookie preferences to "Required" and will prevent Kyndryl and its partners from collecting and using Cookie data to collect statistics and to provide you a personalized web experience and more relevant ads on third party websites.Technical Support Specialist page is loaded## Technical Support Specialistremote type : In Personlocations : Madrid, Spain : Sant Cugat del Vallès, Barcelona, Spaintime type : Full timeposted on : Posted Todayjob requisition id : R-47279

Who We Are

The Role

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education / certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience

Graduate / Diploma in Electronics or Computer Science

Spanish language proficiency in mandatory

Proficiency in spoken & written English is a prerequisite

Knowledge of Windows, Mac, or Linux operating systems

Support help desk knowledge

Troubleshooting and problem-solving skills

Customer support knowledge

Active listener with flexibility to modify approach and adapt to customer needs Preferred Skills and Experience

Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental / Microsoft EndPoint Administrator / RHCE / CCNA / ITIL.

Experience working with Windows, Mac, or Linux operating systems

Troubleshooting and problem-solving expertise

Support help desk experience

Customer support experience

Experience modifying approaches and adapting to customer needs

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

We’re glad you’re here. Take a look around at the many exciting career opportunities we have available and apply today!

Drop off your CV / Resume

and a Recruiter will reach out with related career information that match your experience and expertise.

Create your account and then . When new jobs become available that meet your criteria, you’ll be alerted right away!### Drive progress with purposeAt Kyndryl, we achieve progress the world depends on, with purpose.

Beginning with

the purpose that matters to you

. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.

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Technical Support Specialist • Madrid, Comunidad de Madrid, España

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