Crm support manager

Take your career to the next level with Amaris Consulting as a CRM Support Manager. Be part of an international team, thrive in a global group with a €800 M turnover and over 1,000 clients worldwide, and an agile environment. The ideal candidate will have a proven track record in managing CRM support operations efficiently and is comfortable working in a fast-paced environment. Spanish fluency is required as part of this role. WHAT WOULD YOU NEED? 5+ years of experience as a CRM Support ManagerStrong proficiency with CRM platforms, especially Salesforce and Veeva CRM.Experience managing support queues, incident categorization, SLA monitoring, and issue escalation.Solid knowledge of CRM support processes and documentation best practices.Familiarity with pharmaceutical industry standards and requirements.Proven experience in leading CRM support activities in the pharma sector.Advanced proficiency in Spanish (written and spoken).Strong problem-solving skills and ability to work both independently and as part of a team. WHAT WILL YOU BE DOING?Manage the CRM support inbox, ensuring timely response and resolution of tickets.Categorize incidents, monitor SLAs, and escalate issues appropriately.Maintain and update CRM support documentation and procedures.Collaborate with technical and functional teams to resolve CRM-related issues.Participate in continuous improvement of CRM support processes.Implement support workflows and best practices.Stay current with the latest industry trends and emerging technologies in CRM support.WHY US?Join our dynamic team of talented people and discover a world full of growth and opportunity. Here's what we offer : Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry-level positions.Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars and workshops.Take control of your training with a personal annual budget and company-paid certifications.Enjoy flexible policies, remote work options and excellent social benefits such as transport and restaurant tickets, childcare support and private health insurance.Benefit from our We Care programme, which supports employees in critical situations.Unlock your full potential, both professionally and personally.Amaris Consulting prides itself on being an equal opportunity employer. We are committed to promoting diversity within the workforce and creating an inclusive work environment. To this end, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability or other characteristics.