CRM Manager (HubSpot)

Overview

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At The Trading Pit, we’re on a mission to empower talented traders to achieve financial independence.

As our CRM Manager, you will own the customer lifecycle and elevate our CRM strategy with HubSpot at its core. Your work will directly impact lead-to-client conversion, customer retention, and lifetime value, helping us scale faster while building a trusted and transparent brand.

This on-site role requires both strategic vision and hands-on execution. You’ll design, implement, and optimize lifecycle campaigns, ensuring every trader receives the right message at the right time, through the right channel.

High English speaker level is required. You will report to the Performance Lead.

Responsibilities

• CRM Strategy & Execution : Design and implement a global CRM strategy focused on conversion, retention, and reactivation across HubSpot.
• Lifecycle Journeys : Build and optimize automated flows (welcome, onboarding, abandoned cart, post-purchase, winback…).
• Lead Nurturing : Develop and continuously improve nurturing programs that shorten time-to-purchase, boost conversion from lead to client, and create a smoother purchase journey.
• Data-Driven Personalization : Use customer data, segmentation, and behavioral triggers to create contextual, personalized experiences.
• Performance & Optimization : Own CRM reporting (open rate, CTR, CR, revenue impact, LTV, cohort analysis, time to purchase…). Run continuous A / B tests on subject lines, content, timing.
• Analytics & Insights : Analyze CRM performance across touchpoints to uncover insights and drive optimizations using tools like Looker Studio, Amplitude and GA4.
• HubSpot Ownership : Ensure technical excellence : data integrations, lifecycle stages, lead scoring, compliance, deliverability monitoring…
• Cross-Functional Collaboration : Partner with Product, Devs, Data, and your marketing team colleagues to align CRM with broader marketing and business goals.
• Customer Value & Retention : Develop strategies to reduce churn and increase customer lifetime value through tailored post-purchase and educational communications.

Requirements

Preferred Skills

Working with Us

Opportunities for Personal Growth and Development

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