CSM Manager

The Customer Success Managers (CSMs) at IDC play a pivotal role in fostering strong bonds with customers, driving their success, retention, and advocacy to support future growth. Location : Spain (we have an office in Madrid, but you can work remotely most of the time).

Responsibilities include managing customer relationships to maximize satisfaction and ensure continued engagement with IDC's products. Engage with senior customer executives to understand their vision, align on mutual goals, and develop future roadmaps illustrating how IDC supports their success.

Drive regular executive reviews, deliver customer success milestones, collaborate with internal teams to resolve issues, and refine product alignment.

Customer Relationship Development : Navigate customer organizations to strengthen relationships and understand business needs.

Performance and Business Reviews : Minimum 5+ years of experience in customer success or account management within the business services, market intelligence, and tech insights industries; prior experience in market research is a strong plus.

Qualifications : Bachelor's degree required.

Excellent customer relationship skills, adept at growing and retaining accounts, identifying risks, and building new relationships.

Employment Type : Permanent, full-time position with a hybrid working model.

Join a highly professional and globally respected market research and advisory firm where initiative leading to results is rewarded.

Be part of a vibrant team that has been delivering customer solutions locally, regionally, and globally for decades.

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