Crm Specialist

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

We are looking for a Housekeeping Supervisor intern to be a part of the pre-opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.

Ensure all departmental service standards and sequences of service are being upheld.

Work collaboratively with all housekeeping partners on a day-to-day basis.

Maintain a close relationship with the Front Office and Engineering Team.

Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.

Check public areas, guest rooms / suites, equipment, linens are clean and in good repair; advise team members of areas of improvements.

Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.

Promote teamwork and quality service through daily communication and coordination with other department managers.

May assist with deep cleaning projects and / or assist housekeeping staff during high volume periods.

Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.

Qualifications

What we are looking for...

Someone who understands, celebrates, and embraces the SLS brand values.

Ability to multitask and work in a fast-paced environment.

Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality.

Excellent verbal and written communication skills. Fluent in Spanish and English.

You make people feel good - your team, guests, and colleagues alike. You make a positive impact.

You learn quickly and adapt to SLS’s unique culture.

You are humble and open to ideas. We leave our ego at the door and help get things done.

You’re up for doing things differently and trying (almost) everything once.

You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information

What's in it for you...

The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.

The chance to challenge the norm and work in an environment that is both creative and rewarding.

Become part of a team that’s very passionate about creating great hospitality experiences.

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