Technical Solutions Director

Overview

The Senior Manager, Solutions Consultant is a senior leadership position responsible for leading a team of solutions consultants in delivering technical expertise to customers. The role involves building relationships with key customers, providing guidance on security solutions, and ensuring the successful implementation and adoption of our products.

Responsibilities

• Recruit, train, and mentor solutions consultants to ensure they have the necessary skills and knowledge to deliver high-quality services to customers.
• Develop and implement strategies to drive business growth and customer satisfaction.
• Work closely with sales teams to understand customer needs and develop tailored solutions.
• Provide technical leadership and support to customers through complex evaluations, problem-solving, and challenging customer environments.
• Define, create, and monitor individual development plans for team members.
• Collaborate with professional services, customer success, and specialist teams to ensure overall customer implementation and adoption of solutions.

Requirements

To be successful in this role, you will need to possess a combination of technical expertise, leadership skills, and business acumen. Key qualifications include :

Experience and Skills

Benefits

We offer a competitive compensation package, including a salary range of $120,000 - $180,000 per year, depending on experience. Additionally, you will receive a benefits package that includes medical, dental, and vision insurance, as well as a 401(k) plan with company match.

Other

This role requires up to 30% travel within the region. You will work closely with the domain specialist manager to ensure optimal use of resources and align the required resources to the projects you are handling. Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise.

You will build and maintain relationships with key customers to solidify reference accounts and assist the account teams with defining plans to drive more business. Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO. Discuss competitor products in the marketplace and position ours as the best alternative.

Working with product management, technical marketing, and R&D to build requirements and product features for our large customers and provide feedback from customers.

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