Esta oferta de trabajo no está disponible en tu país.
Customer Service Excellence Manager
mAbxienceGalapagar, Comunidad de Madrid, EspañaHace 14 días
Descripción del trabajoCustomer Key accounts management and main point of contact. Design and implement a governance model with Key partners. SC KPI definition and reporting. Single point of contact (sPoC) for internal and external customers / stakeholders, responsible for order management and demand control assuring supply on time. Management of overall Demand Planning and Management. (Purchase Orders, Forecast, special requests). Cooperate with Business Development in Supply Agreement negotiation with customers. Coordinate with Supply Chain Manager critical issues (inability to meet critical customer orders, internal problems requiring action from other departments and immediate action, etc.), jointly assess the problem and channel information from planning (delays, technical problems, incidents, etc.) in order that such information reaches the appropriate stakeholder. Supervise that purchase orders of customers are received and entered the SAP system. Confirm delivery dates according to production planning. Monitoring customer order status anticipating solutions to any problem that may cause delays in delivery. Identify and anticipate potential customer needs : new presentations, etc.
Overview
In a nutshell
- Position : Customer Service Excellence Manager
- Location : Madrid, Hybrid
Want to know more?
mAbxience is a global biopharmaceutical company committed to innovation and excellence in the development and manufacturing of biotechnological medicines. We operate with a strong focus on quality, regulatory compliance, and scientific rigor to improve patient outcomes worldwide.
Reporting to the Global Supply Chain Manager, the Customer Service Excellence Manager is responsible for Demand Management, Customer Service Supply Chain, and Sales Support.
This role is key to driving customer excellence, strengthening partnerships with our clients, and enhancing service satisfaction to meet both customer expectations and business objectives.
The manager will collaborate closely with cross-functional teams to continuously improve operational performance and ensure that customers receive full supply chain support and service at optimal cost—contributing to the overall success of mAbxience’ s Global Supply Chain.
What are we looking for?
Qualifications
What do you need?
#J-18808-Ljbffr
Crear una alerta de empleo para esta búsqueda
Customer Service • Galapagar, Comunidad de Madrid, España
Ofertas relacionadas
The Operations Manager supports the Customer Service Director on leading and shaping the end to end Customer Service Experience across our company.
In collaboration with the Customer Service Directo...Mostrar másÚltima actualización: hace 15 días
- Oferta promocionada
Customer Service Manager
NuitéeMadrid, Comunidad de Madrid, España We are seeking a dedicated and experienced Customer Service Operations Manager to guide our teams of Customer Service who assist VIP B2C and B2B clients with their travel needs.The ideal candidate ...Mostrar másÚltima actualización: hace 6 días
- Oferta promocionada
Service Delivery Excellence Manager
beBeeRegionalAftersalesManagerMadrid, Comunidad de Madrid, España Omoda Motors is seeking a highly skilled Regional Aftersales Manager to lead the efficient operation and continuous improvement of dealer aftersales services within their region.The successful cand...Mostrar másÚltima actualización: hace 1 día
- Oferta promocionada
Senior Customer Success Manager
Mydatafactory, , Spain, España Join our dynamic team at Mydatafactory, an innovative SaaS company delivering advanced software solutions to international enterprises.
We are a small but highly dedicated team, united by our passio...Mostrar másÚltima actualización: hace 1 día
- Oferta promocionada
Customer Success Manager
UiPathMadrid, Comunidad de Madrid, España The people at UiPath believe in the transformative power of automation to change how the world works.We’re committed to creating category-leading enterprise software that unleashes that power.To ma...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Senior Analyst – Contact Centres & Customer Service
Boston Consulting GroupMadrid, Spain Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.
BCG was the pioneer in business strategy whe...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Senior Enterprise Customer Success Manager - EMEA
Incode, , Spain, España Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.Through our rev...Mostrar másÚltima actualización: hace 14 días
- Oferta promocionada
Customer Service Excellence Manager
mAbxienceCommunity of Madrid, España Position : Customer Service Excellence Manager.Abxience is a global biopharmaceutical company committed to innovation and excellence in the development and manufacturing of biotechnological medicine...Mostrar másÚltima actualización: hace 15 días
- Oferta promocionada
Service Delivery Manager RPO Madrid
AdeccoMadrid, Comunidad de Madrid, España Te apasiona la gestión de equipos, la planificación estratégica y los recursos humanos?.En Grupo Adecco, dentro del canal RPO, nos dedicamos a vender proyectos profesionales a candidatos y presenta...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Team Manager, Customer Success
Appspace, , Spain, España At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way.
Our global office locations and flexible work culture...Mostrar másÚltima actualización: hace 10 días
- Oferta promocionada
Service Delivery Manager
Neotalent ConclusionMadrid, Community of Madrid, España Neotalent Conclusion es una de las mayores especialistas del mercado ibérico en captación y gestión de talento informático y de ingeniería.
Como parte del grupo neerlandés Conclusion, que se compone...Mostrar másÚltima actualización: hace 3 días
- Oferta promocionada
Customer Success Manager (All genders)
DailymotionMadrid, Comunidad de Madrid, España Dailymotion is more than a video platform; it’s a visual conversation in motion, based on a unique algorithm designed to broaden users’ horizons.
Dailymotion brings nuance to the debates that animat...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Senior Customer Success Manager (m / f / x)
osapiensMadrid, Comunidad de Madrid, España Senior Customer Success Manager (m / f / x).As a Senior Customer Success Manager, you will be the trusted strategic advisor for customers of all sizes – from small and medium-sized businesses to DAX-li...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Customer Service Excellence Manager
Jordan martorell s.l.Madrid, Comunidad de Madrid, España Customer Service Excellence Manager.Abxience is a global biopharmaceutical company committed to innovation and excellence in the development and manufacturing of biotechnological medicines.We opera...Mostrar másÚltima actualización: hace 9 días
- Oferta promocionada
Senior Customer Onboarding Manager (m / f / x)
osapiensMadrid, Comunidad de Madrid, España Senior Customer Onboarding Manager (m / f / x).Business Partner Transparency Delivery.Have you led IT transformation efforts and now want to use that experience to empower customers in adopting new tec...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Senior Customer Success Manager
Amadeus, , Spain, España Are you the next Customer Success Manager we are looking for?.Serve as the primary point-of-contact for customers.Work with clients to understand their needs and objectives, develop strategies, and...Mostrar másÚltima actualización: hace 9 días
Customer Service Operations Manager
leadtechESTeletrabajo
Quick Apply
- Oferta promocionada
Customer Service Manager in Madrid!
Cross Border TalentsMadrid, Comunidad de Madrid, España Customer Service Manager - Spanish + English (C1) needed inMadrid!.Are you a dedicated and experienced professional with strong leadership skills and a passion for customer service? We are looking ...Mostrar másÚltima actualización: hace más de 30 días
- Oferta promocionada
Service Delivery Manager
Plexus TechMadrid, España Una compañía tecnológica especializada en servicios y productos IT, fundada en el.Ampliamos nuestro equipo Buscamos.Desde Plexus seleccionamos perfil con experiencia como Service Delivery Manager (...Mostrar másÚltima actualización: hace 4 días
- Oferta promocionada
Customer Success Manager, EMEA
FeedzaiMadrid, Comunidad de Madrid, España Feedzai is the world's first RiskOps platform for financial risk management, and the market leader in safeguarding global commerce with today's most advanced cloud-based risk management platform, p...Mostrar másÚltima actualización: hace 18 días
- Oferta promocionada
Customer Success Manager
Network Talent, , Spain, España Customer Success Manager – HospitalityTech - Remote.Our client is a leading HospitalityTech platform operating in over 75 counties worldwide.
with over 2000 clients (including the likes of Best Wes...Mostrar másÚltima actualización: hace 22 días