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Senior Customer Success Manager

Senior Customer Success Manager

Mydatafactory, , Spain, España
Hace 4 días
Descripción del trabajo

Overview

Join our dynamic team at Mydatafactory, an innovative SaaS company delivering advanced software solutions to international enterprises. We are a small but highly dedicated team, united by our passion for helping clients achieve sales excellence worldwide. Our solutions transform sales processes, enabling teams to manage tenders and quotations in a highly automated way. Artificial Intelligence is at the core of both our products and our internal processes.

The Role

As a Senior Customer Success Manager at Mydatafactory, you will play a pivotal role in ensuring the long-term success and satisfaction of our international enterprise clients. We are looking for an experienced professional (7+ years in the software industry) who is fluent in French and Spanish .

  • You will build and nurture strong customer relationships, guide clients through product adoption, and help us further professionalize our CSM practice.

Key Responsibilities

  • Build and maintain strong, long-term relationships with international enterprise clients.
  • Act as the trusted advisor for clients, aligning our solutions with their business goals.
  • Lead onboarding and training programs to ensure successful product adoption.
  • Serve as the primary point of contact for customer inquiries, escalations, and feedback.
  • Develop tailored customer success plans and proactively monitor customer health metrics.
  • Collaborate with product and development teams to drive enhancements based on client feedback.
  • Identify opportunities for upselling and cross-selling.
  • Conduct regular check-ins and Quarterly Business Reviews (QBRs).
  • Contribute to building and improving CSM processes, and provide input into company strategy from a CSM perspective.
  • Stay informed about industry trends and emerging technologies to provide valuable insights to clients.
  • What We're Looking For

  • Bachelor's degree in Business, Computer Science, or a related field (preferred).
  • 7+ years of experience in the software industry, with a proven track record in Customer Success or Account Management.
  • Fluent in French and Spanish (written and spoken).
  • Strong analytical and technical skills to understand and explain product details.
  • Excellent communication, interpersonal, and relationship management skills.
  • Experience in driving customer retention and account growth.
  • Ability to thrive in a small, fast-paced, and evolving team environment.
  • A customer-first mindset with a results-driven approach.
  • Relevant certifications in Customer Success or SaaS products are a plus.
  • Why Join Mydatafactory?

  • Be part of a passionate and skilled international team.
  • Work with cutting-edge AI-driven technology.
  • Opportunities for professional growth and career development.
  • Competitive salary and secondary benefits, including participation in our Stock Appreciation Rights (SAR) program .
  • Make an impact by helping major international enterprises succeed.
  • How to Apply

    Please respond via LinkedIn form.

    We review all applications carefully and will respond within 5 working days .

    Mydatafactory is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    #J-18808-Ljbffr

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    Customer Manager • , , Spain, España

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