Customer Success Manager

Customer Success Manager – HospitalityTech - Remote

Our client is a leading HospitalityTech platform operating in over 75 counties worldwide; with over 2000 clients (including the likes of Best Western Hotels, Sage Hospitality Group & Sofitel) currently in place, they are currently growing out their Customer Success team across Europe.

The Customer Success Manager will be responsible for building & maintaining long-term customer relationships across a portfolio of existing accounts; this role is crucial in strengthening the relationships with the organisations most-strategic customers.

This is a fantastic opportunity for candidates with a background in revenue management to progress into a B2B position and further develop their transitional skills for the role.

This is a remote based opportunity for candidates based in Spain.

This role requires fluency in either English or French.

Responsibilities

• Build & maintain strong customer relationships, driving success through data-driven processes
• Develop & action long-term customer plans to drive customer retention
• Maintain a strong understanding of customer needs, advising on solutions across the platform to help meet these needs
• Collaborate with internal teams to drive overall success within the organisation
• Act as a main point of contact for all customers under the portfolio

The Successful Candidate

Customer Success Manager Package

Seniority level

Employment type

Job function

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