Customer Success Manager

The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power.

To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose.

Could that be you?

Your mission

UiPath is seeking a highly motivated and experienced Senior Customer Success Manager to guide our customers through their post sales journeys and AI-powered transformation programs. The successful candidate will be a strategic thinker with a deep understanding of professional services, adoption strategies, organization change management, a track record of delivering impact to customers, and a passion for ensuring our customers achieve their desired outcomes.

This role requires a strong bias towards action, an ability to navigate ambiguity and leadership skills to drive results through other internal & external teams.

What you'll do at UiPath

• Post-Sales Strategy : Own the customer’s overall adoption strategy, building & maintaining the customer’s comprehensive value delivery plan to achieve the stated objectives.
• Post-Sales Account Management : Own, lead & orchestrate end-to-end adoption delivery, from planning to realization, coordinating across the various internal and external workstreams to ensure timely and successful implementation of automation solutions.
• Value Fluency & Management : Understand and advise the customer on how best to define, deliver & realize value that aligns with their stated objectives.
• Operational Excellence : Develop and maintain workstream plans, timelines, and deliverables, and ensure adherence to success milestones.
• Client Engagement : Serve as the primary point of contact for clients, building and nurturing strong relationships. Understand client needs and requirements, collaborate with cross-functional teams to tailor success strategies accordingly.
• Executive Client Relationship Management : Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies.
• Collaborate closely with clients to understand their strategic goals and tailor automation solutions to maximize business impact.
• Operational & Technical Expertise : Possess an understanding of automation technologies and the operational, technical & change management best practices required to execute successfully and drive transformation.
• Innovation and Thought Leadership : Stay abreast of industry trends, emerging technologies, and best practices in automation. Contribute to the development of thought leadership content and share insights with clients to drive innovation.
• Team Collaboration : Collaborate with internal technical teams, sales, and other stakeholders to ensure a unified and customer-centric approach. Communicate client expectations and requirements to the adoption teams. Track and manage execution to plan.
• Issue Resolution : Work closely with clients and internal teams to develop effective solutions to problems.

What you'll bring to the team

#J-18808-Ljbffr