Team Manager, Customer Success

Overview

At Appspace, we’re passionate about creating better work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. We take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture that’s helping people everywhere love where they work.

Your Role as a Team Manager of Customer Success Manager :

As a Manager of a Customer Success team, you will be responsible for hiring, training, coaching, and managing a team of new and established Customer Success Managers in a fast-paced and rapidly changing environment. You will drive KPIs, provide your team with the necessary support to execute their tasks, and lead the team to help build a world-class group that provides exceptional service to our rapidly growing customer base.

A Day in the Life of a Team Manager of Customer Success Manager :

• Manage day-to-day operations, goal setting, career development, performance management, and growth of team members
• Maintain a high level of team engagement and motivation
• Effectively manage up to 10 team members
• Serve as first escalation point for CSAT issues and employee process questions
• Responsible for all of your team’s ARR
• Report on churn risks and mitigation efforts
• Account assignment and rebalancing
• Data analysis to proactively identify areas for innovation and improvement within the CSM Team and drive collaborative developments within our existing playbooks
• Be responsible for the metrics and results of your team
• Serve as a coach and mentor, helping to develop the skills of your team so they are able to achieve their metrics and career goals
• Develop, retain and motivate an existing team while recruiting for new members and continually raising the bar for talent and capabilities
• Maximize efficiency in a constantly changing and growing environment
• Support and direct new and experienced CSMs in strategies to build lasting relationships with customers
• Coordinate with recruiting and internal teams to recruit, hire, and train new team members

What You’ll Need :

The Perks of Working for Appspace :

For all our team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and mental health resources.

Disclaimer :

Appspace is an equal opportunity employer. We comply with applicable local, state, and federal regulations and support voluntary self-identification for equal employment opportunity reporting where required by law.

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