Customer Success Manager (All genders)

Dailymotion is more than a video platform; it’s a visual conversation in motion, based on a unique algorithm designed to broaden users’ horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also “Dailymotion Pro,” a video hosting and broadcasting solution for professionals in all industries, and “Dailymotion Advertising,” a powerful, proprietary video advertising stack offering a high-quality, secure environment for brands.

Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition : to visibly shake up the global video platform ecosystem.

Descripción del empleo

As a Customer Success Manager at Dailymotion, you work closely with our Dailymotion Pro customers and provide them with a structured onboarding experience, guide them through the platform, and ensure their video strategy is effectively implemented and successful.

By fostering strong relationships and providing expert guidance, you will map out customer key business objectives, audit platform usage, identify opportunities and create action plans to fulfill clients’ needs.

Also, you will coordinate different teams and resources (Support, Sales, Engineering…) to organize the different onboarding steps and address the customer requirements.

• Onboarding & Customer Guidance – Lead structured onboarding sessions, ensuring customers understand how to use our platform effectively.
• Customer Relationship Management – Reassure and support new customers, ensuring they feel valued and have a clear point of contact.
• Client retention - Limit churn by identifying customers at risk and implementing corrective actions.
• Technical Understanding & Problem Solving – Understand the technical aspects of our platform to guide customers effectively, escalating issues when needed.
• Project Coordination – Manage multiple customer onboarding processes simultaneously, collaborating with technical, sales, and support teams.
• Customer Engagement & Success – Monitor usage, proactively identify challenges, and provide solutions to optimize their experience.
• Continuous Improvement – Gather customer feedback and collaborate with internal teams to improve documentation, onboarding processes, and product usability.

Requisitos

Información adicional

Dailymotion is proud to be an equal employment opportunity and affirmative action employer. We value inclusion and we want you to help us thrive for a more diverse community.

All our job offers are open to people with disabilities or impairments, and we actively encourage everyone to apply. If you have any accessibility needs or require any accommodations for the hiring process, please let us know in advance so that we can make any necessary arrangements.

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