Guest Experience Manager

The Guest Experience Manager is responsible for ensuring a seamless execution of premium service that is both exceptional and memorable. This individual will take full ownership and accountability for the maintenance and cleanliness of onboard facilities.

• Key Responsibilities :
• Owning the guests' experience related to cleanliness and visual impressions onboard
• Ensuring the flawless delivery of all services to the highest level of expectation
• Establishing and maintaining a positive working environment and managing performance expectations through open and frequent communication
• Required Skills and Qualifications :
• Two to three years progressive housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship
• Preferred bachelor's degree in hospitality management, business administration, or related field from an accredited college or university or the international equivalent
• Extensive knowledge of proper cleaning techniques, chemical handling, and safety-related procedures, requirements, and use of equipment
• Benefits :

This position offers a dynamic and diverse housekeeping operation with opportunities for growth and development. The successful candidate will possess excellent training, leadership development, and recognition skills.

• Language Requirements :
• Good knowledge of the English language is required. Ability to speak additional languages such as Spanish, preferred.