Guest Experience Manager - Hotel Victoria A Gran Meliá

Key tasks :

• Manage the day-to-day running of the reception, being the first point of contact for any client queries or complaints. This includes meeting, greeting and attending to the needs of clients, ensuring they receive an exceptional customer service experience.
• To build a good rapport with all clients and resolve and complaints / issues quickly.
• Ensuring a smooth check-in and check-out of clients.
• Ensuring all documents and payments have been received before client's arrival and that rooms are ready.
• Thereafter that the correct charges are levied to clients accounts on check-out.
• Effective trafficking of work to maintenance and housekeeping departments as reported to the front desk.
• Assist the Manager as directed with in-house administration.
• Demonstrating company product knowledge and ensuring that the core values of the company are reflected through outstanding customer service.
• Undertake general office duties, including correspondence, emails, filing, answering telephones and to ensure the smooth running of the reception area.
• Responsible for the signing in and out of clients, and where relevant, keys.
• Responsible for accepting mail and parcels for clients & staff and distributing them correctly and efficiently.
• Complying with policies and procedures to ensure any changes are understood and carried out.

Schedule : Monday to Sunday / Shifts / 40 weekly hours.

Start date : as soon as possible

Type of contract : 6-month contract (with possibility to renew)