Senior Sales Manager

Overview

Employer : ZANNIER HOTELS SPAIN S.L.

B09912668

Address : Carrer Major des Born 8, 07760 Ciutadella de Menorca, Spain

Website : www.zannierhotels.com

Job Title : Senior Sales Manager

FRAME OF JOB ROLE AND REQUIREMENTS

Full-time position

Home office in or near Barcelona until further notice

Must be able to travel with flexibility

Must possess a valid driver’s license

MAIN PURPOSE OF THE JOB

To sell, market and promote all Zannier Hotels globally, resulting in generated sales, product and brand awareness

To establish and maintain Zannier Hotels as a preferred product choice in their respective destination within the global travel trade

To manage commercial initiatives, strategic and tactical actions for the business segments of FIT leisure, group, MICE and corporate with the objective to meet or surpass revenue budgets set for each property, while keeping in line with the determined Sales & Marketing expense budgets

ORGANISATIONAL CONTEXT

Zannier Hotels Spain S.L. owns and operates luxury hotels in Europe, Africa and Asia.

KEY RELATIONSHIPS

Direct reporting : to the Director of Sales & Marketing of Zannier Hotels with dotted line to the Assistant Director of Sales & Marketing

Internally : local property Sales teams, E-Commerce & Revenue Manager, Sales Administrator, Head Office team, Social Media Manager, Group Executive Director and CEO

Hotels : The General Managers, HODs and the reservations and accounting teams

Externally : Local and International Tour Operators, Travel Agencies, Destination Management Companies, Incentive Houses, Wedding Organisers, Corporate Companies and similar business partners

Affiliations / Partners : Representation Offices, Consortia, Airlines, Tourism Boards

MAIN RESPONSIBILITIES

Strategically and proactively executing all sales initiatives for all Zannier Hotels through daily contact with the travel trade (email, phone, online, sales calls, trade show attendance)

Handle direct VIP booking requests

Handle group and buy-out enquiries, from proposal stage to handover to the operations

Targeting international MICE organizers, predominantly for Zannier Bãi San Hô, Bendor and Phum Baitang

Proactively targeting new or dormant FIT accounts in the Sales CRM and develop their business

Develop new and existing partnerships or markets as assigned

Conducting product presentations, trainings and webinars

Complaint handling (B2B or B2C)

Constant sourcing of new potential business partners and sales opportunities

Obtaining market intelligence relevant to the hotels

Assisting the DOSM in preparations of presentations, SWOT analysis, market research, sales action plans etc. for existing or new hotels

Distribution of promotional material or tactical offers through mass mailings

Full understanding and regular review of key performance indicators of all Zannier Hotels (occupancy, ADR etc.)

Regular sales calls to selected markets, as advised by the DOSM / ADOSM

Attendance at selected tradeshows with the objective of generating business and new leads

Managing all follow-ups of sales calls and trade shows, impeccable updating of database

Regular communication with the GMs and property teams, ensuring reservations, VIPs, high profile inspections, weddings and events are managed and coordinated well by operational departments

Produce comprehensive rate comparisons and competitor surveys upon request

Contribute to the Head Office month-end report

Any other sales-related task as assigned by the DOSM / ADOSM / HQ

KEY COMPETENCIES REQUIRED

Excellent communication and interpersonal skills

Excellent presentation and negotiation skills

Strategic planning

Sensible prioritizing

Organisational skills

Time management

Self-drive, pro-activeness and discipline

Ability to work independently

Creativity and innovative thinking

Resource management

Rational decision making

Problem solving abilities

EXPERIENCE

A degree in hospitality or tourism

Minimum of 2 years experience in a similar sales role in luxury hotels

Good knowledge of hotel business and operations as well as the nature of the luxury travel trade and its requirements

Fluent in English (oral and writing)

#J-18808-Ljbffr