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Senior Sales Manager

TDCX, , Spain, España

Hace 21 días

Descripción del trabajo

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

Mission

As a Senior Sales Manager, your mission is to lead high-performing sales teams across multiple programs varying by language, market and sales funnel stage - by leveraging data-driven insights, cultivating a positive team culture, and consistently delivering on ambitious revenue targets. You will champion performance excellence, strategic planning, and continuous innovation to elevate the customer experience and drive business growth.

Drive Sales Excellence : Manage and apply performance metrics (e.g., conversion rates, sales targets, NPS, client engagement) to improve overall sales effectiveness and customer satisfaction.

Lead by Insight : Collaborate with team leads to derive actionable insights from real sales interactions, using them to refine processes and optimize team performance.

Financial Oversight : Monitor sales expenditures and losses to align with broader commercial objectives and contribute to profitability for both TDCX and our client through ROI measurements.

Foster Team Engagement : Build a strong, connected sales culture by mentoring Leads, promoting open communication, and turning organizational goals into inspiring, actionable team objectives.

Talent Strategy : Oversee the structure, recruitment, onboarding, and development of sales teams in collaboration with senior leadership and business partners.

Customer-Centric Innovation : Translate frontline sales feedback into opportunities for service enhancements, advocating for solutions that align with strategic goals and customer expectations.

Adapt and Lead Change : Guide your teams through a dynamic sales environment by communicating effectively, managing transformation, and ensuring readiness for evolving market demands.

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Advanced / Higher / Graduate Diploma, Bachelor\'s Degree, Post Graduate Diploma, Professional Degree in any field.

Preferably with 5 - 7 years of working experience in the related field is required for this position.

Excellent understanding of contact centre operation

Sound knowledge of customer satisfaction, Net Promoter Score and quality programs

Organizational and time management skills

Effective facilitation skills in client and staff meetings

Excellent verbal and written communication skills in English and the language of the supporting market

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Senior Sales Manager • , , Spain, España