IT Technical Solutions Specialist

Our organization is looking for a dedicated IT Incident, Problem & Change Analyst to join our team in Madrid. As an integral part of our multinational company in the banking sector, this role plays a crucial part in advancing our technology and achieving our objectives.

We are seeking a talented professional who can actively supervise and monitor IT Incident Management operations, with a focus on Major Incidents (Priority 1 and 2). This includes ensuring high-quality troubleshooting and remediation actions, following Incident Management processes, procedures, policies, and rules.

The successful candidate will coordinate and communicate with IT and business stakeholders during incidents, including crisis management if required. They will also manage the Problem Lifecycle for open tickets end-to-end, perform proactive Root Cause Analysis (RCA), and follow up on remediation actions.

This role requires experience in managing critical IT incidents, problems, and changes in large infrastructures. The ideal candidate should have strong knowledge of ITIL frameworks and ITSM best practices, as well as excellent coordination and communication skills with internal teams and business stakeholders.

Able to handle high-pressure situations and escalate effectively, the chosen candidate will be fluent in English (B2 / C1) both written and spoken. Experience with IT tools like ServiceNow, Jira, or similar ticketing / incident management systems would be desirable, as well as familiarity with monitoring, reporting, and automation in IT operations.

As an employee of our organization, you can expect a permanent contract, flexible work arrangements, and a competitive salary. We offer access to an annual budget dedicated to advancing your skills through professional certifications, making us an attractive option for those looking to grow their career.

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