IT Technical Specialist

Overview

Expert IT professionals are in high demand to assist companies with identifying and implementing cutting-edge technology solutions. As a seasoned IT Analyst, you will be instrumental in helping clients address complex technical issues.

We are currently seeking a skilled professional to fill a vacancy for a multinational leader in the banking sector. Your career will thrive in this role, enabling you to build meaningful projects and reach new heights.

Key Responsibilities

Supervise and monitor IT Incident Management operations, focusing on Major Incidents.

Evaluate and resolve technical problems efficiently by following established processes.

Collaborate with IT and business stakeholders during incidents, including crisis management if necessary.

Analyze the Problem Lifecycle for open tickets, identify root causes, and implement remediation actions.

Provide timely and informative reports on Incident / Problem / Change activities to senior management.

Contribute to continuous improvement of ITSM processes (Incident, Problem, Change).

Required Skills

Proven experience in managing critical IT incidents, problems, and changes in large-scale infrastructures.

Detailed knowledge of ITIL frameworks and IT Service Management best practices.

Excellent communication and coordination skills with internal teams and external partners.

Able to handle high-pressure situations and escalate effectively.

Fluency in English (B2 / C1), both written and spoken.

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