International Service Delivery Manager

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

About the role :

As Service Delivery Manager you will be responsible for the operational follow up of  international medium  and  large clients  in SD Worx. You will be continuously striving for customer success & customer engagement, and through excellent communication skills and commercial drive ensure maximum client satisfaction.

You will also be part of the implementation project for new clients, then transitioning them to live services and follow-up.

Which tasks can you expect?

Perform service delivery management by :

• Monitoring and following up the relationship and the agreements made with the client
• Monitoring and following up of the services and invoicing
• Applying the necessary governance model with monthly and quarterly reviews
• Monitoring and reporting to the customer and internally in accordance with the agreements made and the SLAs
• Maintaining regular contact with clients to identify their challenges and formulate proposals
• Advising clients and communicating with impact, both verbally and in writing
• Promoting products and services according to the needs of our clients (up to executive level)
• Maintaining good contacts with our partners, subcontractors and the SD Worx countries involved
• Helping the team to acquire knowledge by passing on his / her own expertise to colleagues

What do you have to offer?

What do we have to offer?

As this is an international role open in multiple countries, the full benefits package depends on the specific location. Feel free to ask our Recruiters for more details!

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.