Service Delivery Manager

Major Incident, Change and Problem Manager - Senior - Good to have Monitoring and Alerting experience

This is an operational / immediate response role, very demanding and stressful at times. Resiliency to manage this stress is necessary, along with capacity to multi-task and process / absorb / retain information simultaneously via teams / outlook / phone.

One week of on-call is necessary every 3 or 4 weeks.

Going to the office in Barcelona City Center is necessary, not every day though

Profile

Must requirements

• French and English native / C1
• Transversal IT knowledge
• Seniority to lead with C-Suite executives
• Perfect written and verbal communication
• ITIL Foundations at least
• University degree is a must. Master preferred
• Knowledge / exposure to IT regulations is good to have : DORA, ISO, NIST, BCP, Security, etc.
• Going to the office in Barcelona City Center

Other languages like German, Italian, Portuguese or Arabic are welcome but not necessary.

Organization

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