Customer Experience Solutions Manager

Overview

A senior professional with a passion for delivering exceptional customer experiences is sought after to drive strategic initiatives and optimize operational performance across the supply chain. As a Customer Experience Solutions Manager, you will be responsible for leading cross-functional teams to develop and implement customized solutions that meet the evolving needs of our customers.

Responsibilities

• Collaborate with key stakeholders to design and execute targeted programs aimed at enhancing customer satisfaction and loyalty
• Develop and maintain governance models that ensure seamless partnerships with clients
• Establish and track relevant KPIs to measure program effectiveness and identify areas for improvement
• Serve as a single point of contact for internal and external customers / stakeholders, providing proactive support and issue resolution
• Work closely with business development teams to negotiate supply agreements that align with customer needs and expectations
• Coordinate with supply chain managers to address critical issues affecting customer orders and internal processes
• Maintain accurate records of customer purchase orders and confirm delivery dates in accordance with production planning
• Monitor customer order status and anticipate potential delays, proactively developing solutions to mitigate risks
• Identify and anticipate emerging customer needs, proposing innovative solutions to enhance customer experience

Requirements

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