Leader in Customer Experience Delivery

Overview

The Senior Director of Customer Experience will lead the Global Customer Service (GCS) Area team in delivering exceptional customer experience and outcomes. This high-visibility role is responsible for managing GCS execution, achieving quarterly and annual metrics, and collaborating with sales leadership to provide post-sale support.

Key Responsibilities

• Manage GCS execution, including metrics and targets, on a quarterly and annual basis
• Engage with customers as the Single Point of Contact (SPOC) and owner of all GCS-related topics in the Area
• Collaborate with sales leadership and interface with CIO / CISO-level customer leadership to gain insight and feedback on post-sale experiences
• Represent Palo Alto Networks to customers and deliver an exceptional customer experience
• Actively participate as a core leader of the GCS EMEA leadership team, bringing Area-related opportunities and challenges to the leadership team

Qualifications

Experience

Additional Information

Our team is creating the curve for digital service experiences. As the fastest-growing cybersecurity company, we have a broad range of customers who expect the very best cybersecurity partner. Our customers expect their service to be as innovative and excellent as our products.

#J-18808-Ljbffr