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Senior Technical Support Specialist

beBeeCustomerSupportMadrid, Comunidad de Madrid, España

Hace 9 días

Descripción del trabajo

This role plays a pivotal part in delivering exceptional technical support experiences for premium customers.

Key Responsibilities

BUILD STRONG RELATIONSHIPS WITH KEY BUSINESS AND TECHNICAL STAKEHOLDERS ACROSS ASSIGNED ACCOUNTS.
LEAD REGULAR CASE REVIEWS AND PERFORMANCE METRIC DISCUSSIONS.
PARTICIPATE IN CUSTOMER-FACING MEETINGS, INCLUDING QUARTERLY BUSINESS REVIEWS.
REPRESENT THE CUSTOMER'S VOICE INTERNALLY TO DRIVE CONTINUOUS IMPROVEMENT.
MANAGE ESCALATED ISSUES IN COLLABORATION WITH THE ESCALATION MANAGER.
MONITOR CUSTOMER SATISFACTION THROUGH SURVEYS AND FEEDBACK.

Required Skills & Experience

Strong organizational and communication skills.

Ability to work effectively in a globally distributed team across time zones.

Minimum of 5 years of experience in software technology, ideally in a support capacity.

Familiarity with cloud-based environments, including SaaS and PaaS.

Bachelor's degree in an IT-related field or equivalent professional experience.

Proficiency in English, Spanish and / or French languages.

Willingness to travel occasionally.

Ideal Candidate Profile : This role requires a highly skilled and experienced professional who can effectively manage complex relationships and drive business growth through exceptional customer support.

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Technical Support Specialist • Madrid, Comunidad de Madrid, España