IT Support Specialist

Overview

When you join GAR, you join something bigger. Big in scale, big in opportunities to grow, and big in impact. With over 100,000 employees across 14 countries, spanning Asia, Europe, North America, and South America, Golden Agri-Resources (GAR) is one of the largest agribusinesses in the world. We manage over half a million hectares of palm oil plantations, including smallholder farms, across Indonesia. Since 1997, we’ve put sustainability at the centre of how we grow, working hand-in-hand with farmers, communities, and partners to deliver food, fuel, and a better future.

We’re a seed-to-shelf business rooted in palm oil, now expanding across other essential crops like sugar, soybean, sunflower, and coconut.

Our people are our edge. We invest in them through global opportunities, cross-border exposure, and continuous learning, because growing a better business starts with growing our people.

Here, your career feeds something meaningful for the planet, people, and generations to come.

We’re looking for a dynamic IT professional with a passion for technology and diverse interests to help drive our expanding operations throughout Europe.

Based in our Madrid office, you will be the primary IT support contact for our Spain and other assigned European offices, working closely with the Singapore and Central IT team to ensure seamless end-user support, system reliability, and IT compliance.

Responsibilities

• Serve as the primary point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests for Spain and other European offices via remote support
• Managed the IT managed service vendor for our Netherlands office
• Provide IT remote support for the US and LATAM offices during the first half of the US morning hours
• Collaborate with the Singapore IT team to deliver end-user support, including new IT Infrastructure setup, system availability, IT security compliance and IT standardization
• Manage and maintain IT infrastructure including hardware, software, networks, firewalls, Wi-Fi, remote VPN connectivity, NAS, video conferencing systems (Teams / Zoom), VOIP phones, printers and scanners
• Provide training to users on new software, systems, or IT best practices. Support onboarding of new employees by providing IT orientation and training
• Assist in the implementation of IT projects, security policies, system guidelines, and compliance processes
• Participate in IT audits and help standardize IT setups and processes across offices
• Set up new IT equipment for new onboarding employees. Installing, configuring, maintaining, and upgrading computer hardware and software
• Logging all service requests and updating tickets as required
• Maintain and update IT asset inventory and tagging of IT equipment
• Provide audio and visual support for Teams Meetings and Townhalls
• Escalate and report IT incidents to the Singapore or Central IT team as needed
• Manage the Physical Card / Facial Door Access and CCTV system in the office
• Collaborate with the Singapore IT team to implement central IT policies and solutions, partner with business stakeholders to deliver effective IT support and enablement, and coordinate with external IT vendors for procurement, support, and service delivery

Qualifications

We Offer

Please note that we often incorporate an assessment and reference checks in our selection procedures.

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