Overview
We are seeking a dedicated and proactive Collaborative IT Support Specialist to join our organization. As a key member of the team, you will be responsible for ensuring seamless collaboration across various Microsoft platforms.
Job Description
- Administer messaging services including Exchange Online and on-premise mail relay servers.
- Manage mailbox creation, distribution list management, and quota settings.
- Monitor mail flow, server health, and transport rules.
Key Responsibilities
Messaging Services (Exchange Online & On-Premise) : Manage messaging services, ensure smooth communication and resolve issues in a timely manner.Microsoft OneDrive : Administer OneDrive services, provide user support, and manage incidents and service requests.Microsoft Teams & Enterprise Voice : Administer Teams environment, manage Teams obsolescence, and provide incident and request support.Copilot Integration & Enablement : Support deployment and configuration of Microsoft Copilot features, collaborate with business units, and monitor performance and user feedback.Licensing & Capacity Management : Manage M365 licensing, perform regular license cleanup and capacity reviews, and escalate license availability issues.Monitoring & Reporting : Monitor service health, generate KPI reports, and provide dashboards and insights to IT Operations and Governance teams.Security & Compliance : Ensure secure communication channels, implement multi-factor authentication, and comply with customer Cybersecurity Charter and data protection standards.Benefits
You will have the opportunity to work with cutting-edge technology, collaborate with a dynamic team, and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Requirements
Proven experience in IT support, preferably with a focus on Microsoft platforms.Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.#J-18808-Ljbffr