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It Support Specialist – Level 1

It Support Specialist – Level 1

Olala!, , Spain, España
Hace 12 días
Descripción del trabajo

Overview

Olala! is an international hospitality and real estate group, developing, owning, and operating hotels, vacation rentals, and food & beverage concepts worldwide. Since 1996, we have built a presence in 17 cities worldwide, combining global expertise with local insight. Our mission is to deliver smart, technology-driven, and design-forward accommodations that meet the needs of today’s traveler while upholding the highest standards of service.

Role

We are seeking a dynamic and results-oriented Level 1 IT Support to join our team. As a Level 1 IT Support you will be in charge of assisting the group’s technical infrastructure.

This is an excellent opportunity to gain hands-on experience in the vacation rental industry and contribute to the growth of our company.

Your Journey

  • Provide first-level technical support (hardware, software, networks).
  • Assist users with productivity tools (Google Workspace, Microsoft 365), ERP and PMS platforms, and general SaaS tools used by the company.
  • Log and follow up on tickets via the company’s ticketing system (e.g. Jira).
  • Perform basic setup and maintenance of devices.
  • Escalate unresolved issues to Level 2 support when necessary.

Your Qualifications

  • Basic knowledge of operating systems (Windows, macOS).
  • Familiarity with networking fundamentals (Wi-Fi, LAN) and basic troubleshooting.
  • Experience with SaaS platforms and user administration.
  • Familiarity with ticketing systems.
  • Strong customer orientation and clear communication.
  • Proactive attitude and ability to follow support protocols.
  • Working proficiency in English (spoken and written).

    • Perks

  • Breakfast is the most important meal of the day. Fruit, coffee & milk is on us!
  • You will have access to apply for private healthcare after a probation period of 6 or 12 months, depending on your type of contract.
  • Employees know it first! You will be able to enjoy an annual credit to use in one of our accommodations around the world.
  • Work abroad : you will have the opportunity to work from another city for a total of 2 weeks per year.
  • You can make a difference with us. We’ll develop a compensation bonus plan based on your performance and individual projects linked to the company goals.
  • Keep learning! Career growth and development opportunities including learning programs and career plans per department and position.
  • Flex day : Your flexibility is important. Enjoy the possibility of working from home 1 day a week.
  • Birthdays Off : Enjoy your birthday doing what you love most.
  • Events : Team buildings, office events and monthly Olala Homes invites you to an afterwork!
  • Pet friendly days at the office – we want to meet your furry friend!

    • Diversity and Sustainability

    At Olala, we take pride in cultivating a vibrant and inclusive work environment that celebrates individuality and diversity. We believe that these are invaluable assets that fuel innovation, foster creativity, and drive our overall success.

    Additionally, we believe in taking action towards curbing the impact that our company has on its environment. This includes implementing energy-efficient practices and engaging in community projects that promote cultural preservation among other actions.

    We look forward to receiving your application!

    For more information about Olala, visit and to keep up to date with Olala news, follow us on LinkedIn and Instagram!

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    It Support Specialist • , , Spain, España