Asistente De Soporte

1 day ago Be among the first 25 applicantsGrubtech

is a unified commerce engine that empowers F&B and quick commerce enterprises through a robust integration platform and essential tools for managing omnichannel operations at scale. We proudly partner with leading F&B and Grocery brands in 18 diverse markets. Headquartered in the UAE, with offices in Egypt, Sri Lanka, and Turkey, we are rapidly expanding into multiple markets as part of our future growth strategy.The TeamWe're a dynamic team of engineers, data scientists and industry leaders. We bring a fresh perspective - but at the same time, we're drawing on 100+ years of combined expertise spanning everything from data science and food technology to logistics and eCommerce platform development. We would love for you to be a part of the team that is transforming an entire industry.We’re looking for a proactive

Customer Support Specialist

to join our dynamic team! If you’re passionate about delivering exceptional service and thrive in a tech-driven environment, this could be the perfect role for you.Key Responsibilities : Provide outstanding customer support via video calls, phone calls, and other communication channels.Troubleshoot and resolve technical issues for customers efficiently and professionally.Work closely with internal teams to enhance the customer experience.Analyze customer feedback and data to recommend process improvements.Constantly look for ways to optimize service quality and contribute to a positive customer journey.What We are Looking for : Minimum 1 year of experience in customer service or roles involving direct public interaction.Experience with

HubSpot

or other CRM platforms (a plus).Prior experience with

SaaS platforms

and / or the

food delivery

• industry is highly valued.Intermediate to advanced English proficiency (a plus).A positive, empathetic attitude with strong problem-solving skills.Comfortable conducting video and phone calls.Tech-savvy with a good understanding of technology;

basic programmingknowledge is a plus.Analytical mindset — ability to interpret data and suggest actionable improvements.Strong communication skills and team spirit.Seniority level

Entry levelEmployment type

Full-timeIndustries

Software Development

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