Customer Success Engineer

Through continuous engagement, Customer Success Engineers (CSEs) help clear technical blockers, optimize solution design, and accelerate time-to-value for customers adopting HashiCorp tooling. The CSE team demonstrates practical technical expertise across the HashiCorp stack to help customers address business challenges, drive effective implementation, increase product uptake, and secure renewals and expansions of customer investments.

What you'll do (responsibilities)

The Customer Success Engineer (CSE) is responsible for achieving and maintaining adoption and value through onboarding, consumption, and risk mitigation workstreams. This involves understanding customer goals and aligning outcomes with the purchased products.

• Drive customer onboarding and risk mitigation.
• Collaborate with internal teams such as Solution Engineering, Solution Architecture, Enterprise Account Management, Professional Services, Support, and Renewals to resolve risks and issues promptly, and communicate effectively with customers.
• Monitor and analyze account health, playbook progress, and sentiment to optimize the customer journey, focusing on adoption, retention, and expansion.
• Maintain accurate and up-to-date account health scores, notes, and calls to action in Gainsight.

What you'll need (basic qualifications)

LI-hybrid

HashiCorp, now an IBM subsidiary, is hiring through IBM. By applying, you acknowledge that your personal data may be shared within IBM subsidiaries involved in recruitment, regardless of location. For details on data protection and cross-border data transfer, see the IBM privacy statement.

Key Skills

Debugging, Remote Access Software, IT Service Management, iOS, Multithreading, VPN, Neo4j, FISMA, SSO, Github, Google Suite, Troubleshooting

Employment Type : Full Time

Experience : 5+ years

Vacancy : 1

Customer Engineer

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