Customer Success Specialist

As an Azeus Convene Customer Success Specialist, you will be the dedicated Account Manager for your assigned customers, overseeing their entire journey and serving as the initial point for escalation. You will work closely with our Sales, Marketing, and Support teams to drive customer engagement, retention, and expansion. You will ensure customers are fully utilizing Convene during post-sales implementation. Reporting to the Head of Customer Success in Europe, you will be responsible for onboarding, growth, customer relationship management, and retention of your accounts.

Additionally, you will proactively engage with existing customers to help them derive maximum value from Convene, while identifying opportunities for upselling based on data-driven insights. Your goal is to build strong, lasting relationships that drive customer satisfaction, loyalty, and long-term success.

Requirements

Role and Key Responsibilities

Customer Engagement & Retention

• Organize and host customer webinars to share best practices, showcase new features, and demonstrate real-world applications of Convene.
• Actively contribute to LinkedIn groups, fostering discussions and encouraging knowledge-sharing among customers.
• Analyze customer feedback from webinars, LinkedIn groups, and direct interactions to identify trends and areas for improvement.
• Ensure customers receive continuous training and guidance to maximize their use of Convene, improving retention rates.
• Engage regularly with existing customers to guide them through the implementation process from start to finish, prioritizing customer success.

Strategic Upselling & ABM Approach

Operational & Reporting Responsibilities

Required Skills & Qualifications

Seniority level

Employment type

Job function

Industries

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