Customer Success

Overview

Why join us?

Do work that matters.

We're pioneering AI technologies that help raise the standard of healthcare for millions of people every day.

Well-funded and global, backed by world-class investors

including Aware Super, Blackbird Ventures, Skip Capital and Horizons Ventures. No additional capital summary is provided here.

Work with a bunch of awesome, genuine people

who are passionate about what they do.

Flexible and remote-friendly working

Make a real impact.

You won\'t be another \'cog in the wheel\' here. We give full trust and autonomy for you to be heard, to work on the big hairy projects – and to make a real difference.

Grow your career with us.

We\'re big believers in lifelong learning. You\'ll be given a $1000 personal L&D budget, plus opportunities for internal mobility to grow your career.

Market-leading parental support

including 16 weeks gender-neutral paid parental leave and $10,000 support for egg or sperm freezing.

About Your Role

We are in an exciting phase of rapid growth at and as we continue to grow, we have identified the need to find a commercially astute Customer Success Manager (CSM) to join us. Your role will involve partnering with our sales and services teams to lead customer engagements for the planned expansion of our company and our sales strategies across Europe as new customers are onboarded and new products are brought to market.

Reporting to the Director of Customer Success EMEA, the CSM role is responsible for ensuring our customers realise true value from their portfolio of products, whilst simultaneously ensuring an exceptional Customer Experience. The CSM will use our innovations and technologies to help achieve the customer\'s goals and solve their needs - driving greater value across multiple domains including clinical, operational and financial. This multifaceted customer facing role will see you become a trusted advisor, partnering at times in the pre-sales phase and then providing on-going engagement post-sales. The end result is increased product adoption, customer satisfaction and long-term retention.

As part of our Customer Success team, this role will see you collaborate and build strong relationships across a wide range of internal and external stakeholders. In particular, you will work closely with our business and sales, presales and solutions, professional services, marketing and product management teams.

Through joining our exciting, agile and fast-growing organisation – you will be given the autonomy and rare opportunity to truly make your mark on our commercial sales evolution and help us establish ourselves globally with a strong client base. In doing so, you will play a vital role in helping us achieve our goal of scaling medical predications globally to improve patient outcomes and make a positive impact for the world.

What You Do

• Own and be responsible for customer satisfaction with products and services,
• Partner with the broader Commercial team to demonstrate the clinical value & utility of our AI clinical solutions during the pre-sales phase, predominantly through any trial evaluations,
• Conduct customer discovery, developing success criteria and partnering closely with customers to help achieve their desired goals and demonstrate the clinical value of our solutions, particularly during pilot evaluations,
• Design, develop and deliver client specific product training and change management initiatives in collaboration with internal stakeholders like Marketing and Product Management,
• Post sales, actively monitor product usage and other operational data using a range of analytics tools to proactively identify opportunities for improvement for your customers,
• Conduct regular reporting and business review sessions in collaboration with your Commercial colleagues to ensure ongoing product adoption, user engagement, customer satisfaction and realisation of customer success plans,
• Develop customer success plans post sale to ensure we deliver on the customer\'s goals and achieve maximum value from their investment,
• Collaborate closely with our Product Management team to gather customer insights and feature requests that will guide product roadmap changes and ensure Voice of Customer is shared internally, and
• Leverage your deep understanding of the customer\'s business and our solutions to proactively explore opportunities for growth (up-sell, cross-sell) in collaboration with your Business Development & Sales colleagues.

What You Bring

Nice To Have Skills (But Not Essential)

What We\'re About

We\'re problem solvers, redefining what\'s possible in healthcare through AI Technology. Our mission is to urgently scale global healthcare capacity, using AI automation to elevate the care clinicians can provide. The end goal is to raise the standard of healthcare for millions of patients every day.

Yes, we\'re a technology company and yes, we\'re leveraging the latest AI technologies, but people are at the heart of everything we do.

Since 2019, and its ventures have scaled rapidly to 200+ employees worldwide with our total capital raised to date exceeding US$240 million. Our AI software has helped to create more lives through IVF, as well as enabling faster, more accurate diagnosis of medical images via our suite of products. Soon, we\'ll be helping with early cancer detection in pathology through our newest joint venture,

And we\'re just getting started.

A role with means you\'ll be a part of our unique model – giving you access and opportunity to do impactful work across a range of healthcare domains.

Help us shape the future of AI in healthcare. And most importantly, help us make a real difference in people\'s lives.

What\'s next?

If you\'re inspired by what we\'re up to, please apply now and we\'ll be in touch soon.

We are proud to be an Equal Opportunity Employer. Diversity\'s not a buzzword here, it\'s in our DNA. Diverse perspectives shape our culture and make our work better. We\'re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.

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