Customer Success Architect

Customer Success Architects help HashiCorp (an IBM Company) customers define the vision and strategy to improve all aspects of application delivery, including security and privilege automation, datacenter and cloud provisioning, service discovery and connectivity, and application runtime automation.

An ideal candidate will have a successful track record in customer leadership, focused on technology and organizational transformation. They will have demonstrated the ability to become a trusted technical advisor to customer and business leaders.

What you’ll do (responsibilities)

As a Customer Success Architect (CSA) at HashiCorp, you will play a critical role within the Customer Lifecycle Management organization, acting as a technical specialist to drive customer adoption, consumption, and long-term success. Working in close partnership with the Customer Success Engineering (CSE) team—who oversee the full post-sales journey - you will bring deep technical expertise and domain knowledge to accelerate time-to-value for our enterprise customers. Your primary objective is to deliver proactive, outcome-focused guidance that enables measurable business value, supports product adoption, and contributes to renewal and expansion opportunities.

As a Customer Success Architect at HashiCorp, you will be responsible for the delivery of outstanding technical guidance and the successful enablement of our enterprise customers. Your primary objective will be to drive the achievement of measurable value (value-based outcomes) with HashiCorp customers, leading to product adoption, renewal and expansion.

• Assist in complex technical due diligence activities supporting our moments that matter such as Onboarding, Consumption, and Optimization
• Provide support as a specialized domain expert inHashiCorp’s products and the surrounding ecosystem and support an escalation path to progress strategic renewals across the entire customer journey
• Partner with Customer Success Engineers to identify and manage customer risks and opportunities as they relate to product adoption, renewal and expansion
• Work with Value Engineering to build assets that matter, HVDs and valuable educational content to help internal stakeholders and customers adopt our products and successfully integrate them into their workflows
• Communicate the business value of the HashiCorp Product Suite to customer
• Articulate the technical functionality of HashiCorp products to multiple technical audiences
• Educate and advise customer users on how to use and adopt the functionality of HashiCorp products within their strategy and processes to achieve measurable value
• Work with HashiCorp Product Management to translate customer business opportunities into technical solutions and new product requirements
• Help champion an environment for ongoing strategic customer success

What you’ll need (basic qualifications)

What's nice to have (preferred qualifications)

Experience crafting technical content such as Architectural Blueprints and Recommended Patterns

Understanding Industry Verticals and associated solutions

RedHat and Ansible deep knowledge / certifications is highly valued

Experience supporting peers through code review, pairing, and acting as a resource for all team members, sharing technical knowledge and process guidance

Deep knowledge of HashiCorp’s domain area and how it works together to conceptualize solutions in the given domain area (HashiCorp product Certification Desired)

Expertise in at least one Cloud provider in your given region (AWS / Azure / GCP Certification Preferred)

Expertise in the field of container orchestration and development (CKA Certification Preferred)

Comfort with national and occasionally global travel

#LI-Hybrid #LI-LH1

“HashiCorp is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. HashiCorp will be the hiring entity. By proceeding with this application you understand that HashiCorp will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here : link to IBM privacy statement .”

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Life at HashiCorp

HashiCorp, an IBM company is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

At HashiCorp, an IBM Company, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.

HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to

We comply with all laws and regulations set forth in the following posters :

Note : some benefits may differ from one country to another.

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