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Customer Success
PluxeeMadrid, Madrid, España
Hace 11 días
Descripción del trabajo
Aangedreven door toonaangevende technologie en meer dan
5.000 geëngageerde teamleden
, fungeert Pluxee als een betrouwbare partner binnen een sterk onderling verbonden B2B2C ecosysteem dat bestaat uit meer dan
500.000 klanten, 36 miljoen consumenten en 1,7 miljoen handelaars
.Pluxee doet al meer dan 45 jaar zaken als een betrouwbare partner en zet zich in om een positieve impact te creëren voor al zijn stakeholders, van het stimuleren van business naar lokale gemeenschappen, tot het ondersteunen van welzijn op het werk voor medewerkers en het beschermen van de planeet.Type werknemersovereenkomst : Permanent RegularJob Description : Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. Your next challengeWe are looking for an Customer Success to join our Customer Success team and help us deliver a high-quality, personal post-sales experience; lay a solid foundation to ensure the success of our Enterprise accounts, maximize their satisfaction and retain them.What you'll be doing :
Lead the relationship with our SMEs customers as soon as they decide to join Pluxee and Cobee by Pluxee, becoming the go-to-person for them
Bring our HR partner's experience to the next level, by delivering consistent value on each interaction and developing long-term relationships through consistent and proactive communication, identifying their needs and building engagement
Proactively seek ways to enhance customer health score, identifying opportunities within the scope of Customer Success and beyond that (e.g., Sales, Product, Customer Experience, etc.)
Consistently provide feedback to Product on client's needs.
Proactively seek ways to improve processes not only within Customer Success, but also in those that involve other areas (e.g., Sales, Product, Customer Experience, etc.).
Identify Customer Success Qualified Leads (CSQLs)
Collaborate with the sales team to maximize sales opportunities.
Provide
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Customer • Madrid, Madrid, España
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