Customer Success Manager - Low Touch (EMEA)

Overview n8n is a workflow automation platform that combines AI capabilities with business process automation. We enable technical teams to move from code to no-code, backed by a community of builders. With 500+ integrations and fair-code principles, we are transforming how businesses connect systems and processes.

Our team is growing, and we seek to establish strong, scalable relationships with customers to ensure successful adoption of n8n and ongoing growth.

Responsibilities Onboard new customers and set them up for long-term success

Nurture expansion opportunities

Proactively solve technical and commercial challenges across your book of business

Manage customer communications and support escalations smoothly

Design playbooks, workflows, and automations to engage with customers at scale

Build systems to serve a higher volume of customers efficiently

Share best practices and learnings to improve the CS team

Identify and execute scalable value initiatives (e.g., webinars and round tables)

Lead expansion and renewal conversations to drive upsell and cross-sell opportunities

Progress order forms and ensure seamless collaboration with Sales teams

Run quarterly business reviews with key customers to uncover growth potential

Keep customer data and CRM records accurate and actionable

Lead projects that improve CS processes for the whole team

Collaborate cross-functionally with Support, Sales, and Product to deliver value

Requirements Must-haves Customer Success expertise : manage a book of business, run QBRs, and deliver strong onboarding experiences

Curiosity & intelligence : quickly grasp what n8n does and how customers use it

Technical ability : can build workflows in n8n and know when to escalate

Commercial acumen : experience managing upsells and cross-sells in a SaaS environment

Nice-to-haves Scaled CS experience with a large, low-touch portfolio

Strong communication and clear, structured speaking style

Process mindset : experience setting up CS tooling, processes, or playbooks

Technical engagement : comfortable engaging with technical audiences in a commercial capacity

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n ( .

Location disclaimer : If you see multiple job postings for the same role, it is most likely because we are hiring remotely and posting in different locations to reach potential candidates. Please apply to the location you are most likely to work from.

Benefits Competitive compensation – fair and attractive pay

Ownership – equity in n8n

Work / life balance – 30 days vacation in Europe; 15 vacation days + 8 sick days in the US, plus holidays

Health & wellness – benefits by region (Europe : local norms; US : medical, dental, vision)

Future planning – pension contributions (Europe); 401(k) in the US

Financial security – region-specific benefits; disability, life, and hospital coverage

Career growth – €1K per year for courses, books, events, or coaching

A passionate team and regular hackathons

Remote-first culture with occasional off-sites; some roles may be hybrid

Giving back – $100 per month to support projects you care about

Transparency and a proactive, ambitious culture

Country-specific details provided in your contract

Location is remote within Europe or applicable region per contract.

Additional Nivel de antigüedad : Intermedio

Función laboral : Otro

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