Customer Success Manager Possibility to work fully remote •

Location : Remote – GMT, CET, or EET timezones

JamesEdition is the world’s largest luxury marketplace, designed to meet the specific needs of High-Net-Worth Individuals engaged in exceptional personal transactions. Our platform connects over 2 million monthly users with premium listings in real estate, supercars, yachts, jets, and other unique assets, offered by thousands of professional sellers across the globe.

As we continue to scale, we are expanding our customer-facing teams to ensure exceptional service delivery, strengthen partnerships with brands and agencies, and drive long-term client retention and success across our global customer base.

Role Overview

We are looking for a skilled and experienced Senior Customer Success Manager to join our remote team. This role plays a key part in maintaining the high standards of service expected by our global clientele. It focuses on managing strategic customer relationships, ensuring an exceptional onboarding experience, supporting clients through their lifecycle, and improving overall customer satisfaction and retention.

The ideal candidate is structured, autonomous, and committed to delivering high-quality service, with strong communication skills and a proactive, solution-driven mindset. Experience managing customer success in a digital, SaaS or service-based environment is essential.

A strong plus would be hands-on experience or interest in implementing tools and solutions such as automation workflows or AI-driven systemsthat enhance customer relationships and scale engagement.

Key Responsibilities

Client Management

• Serve as the main point of contact for a portfolio of global customers, guiding them through onboarding and supporting them throughout their lifecycle.
• Build trust-based relationships by maintaining consistent, proactive communication and delivering value at every interaction.

Retention & Engagement

Product & Platform Enablement

Cross-Functional Collaboration

Requirements

What We Offer

Our Culture

We operate with professionalism, ownership, and a shared commitment to delivering results. To learn more about our company values and team culture, please visit our careers page .

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