Customer Success Manager- Adobe |

We are looking for an ambitious, bright, and results-oriented Customer Success Manager for an important technological multinational company located in Madrid.

As a Customer Success Manager, you will be expected to maximize value realization and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption.

What you'll Do

• Lead customer engagement and activities to ensure customer happiness throughout their Adobe journey.
• Understand and assess customer challenges & objections, requirements, level of adoption, and corporate structure, then translate this into specific Adobe solutions that can help the customer pursue their goals.
• Evangelize Adobe products / technology to excite and encourage customers to push the boundaries of creativity.
• Conduct customer workshops, workflow assessments, and demonstrate our solutions and the business benefits they bring to our customers.
• Develop and maintain a trusted advisor relationship with customer executive sponsors to align activities with the customer's business strategy, enabling the full potential of their Adobe Solution.
• Establish and lead all aspects of adoption and usage, developing standard methodologies to continually drive incremental value and ROI.
• Drive regular governance with customers to report on critical metrics, raise awareness of Adobe news / events, and share results with cross-functional partners.

What you need to succeed

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