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Global Chain Connectivity Support
RateHawk, , Spain, EspañaHace más de 30 días
Descripción del trabajo1+ year experience working with hotel chains connected via API (ideally through Derbysoft, SynXis, or similar) Understanding of the differences between chain connectivity and individual hotel onboarding Experience with feed monitoring, Look-to-Book analysis, and performance troubleshooting Confident using internal dashboards or platform tools (not a developer, but tech-savvy and data-aware) Highly organized and detail-oriented with strong documentation habits Fluent in English with strong written and spoken communication skills Previous experience in OTA, wholesaler, switch platform, or channel management is a plus Flexible schedules and remote work opportunities Award-winning team culture with growth opportunities Internal programs for adaptation and training, soft skills development, and leadership Partial compensation for external training and conferences Corporate English language support : group and individual lessons, clubs with colleagues globally Corporate discounts on hotels and travel services Additional paid personal day off (MyTime Day Off)
Overview
Emerging Travel Group is a global travel-tech company whose brands operate in over 220 source markets. We develop online booking platforms for individual travelers, travel agents, and companies, enabling hoteliers to showcase accommodations and attract a broader audience.
We are looking for a sharp, detail-focused Global Chain Connectivity Support , a technical support role ensuring seamless API-connected hotel chain performance. Ideal for someone experienced with chains via switch platforms like Derbysoft and SynXis, who can monitor live connections, analyze Look-to-Book (L2B) ratios, and fine-tune feeds post-LIVE to ensure high performance and contractual compliance. This is a remote vacancy.
Job Responsibilities
- Monitor and troubleshoot live chain connectivity via platforms like Derbysoft, SynXis, and similar systems
- Support chain integrations post-go-live — ensure feeds perform correctly and deliver availability and rates as expected
- Analyse and improve Look-to-Book ratios across connected chain hotels
- Identify and resolve connection issues related to rate mapping, availability gaps, or feed failures
- Apply bans or restrictions as needed to enforce contract terms or address performance issues
- Collaborate with internal stakeholders (Chains Team, Connectivity, Product) to ensure smooth technical operations
- Maintain clear documentation of issues, configurations, and optimisations for each chain integration
- Monitor health metrics across feeds and proactively flag abnormalities
Requirements
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Global Chain Support • , , Spain, España
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