M365 Support Professional

Overview

Job Description : We are seeking a skilled M365 support professional to join our team. The ideal candidate will have expertise in Exchange Online, OneDrive, Teams, and Microsoft Copilot features.

Responsibilities

• Messaging Services (Exchange Online & On-Premise) :
• Create and manage Exchange Online and on-premise mail relay servers.
• Handle mailbox creation, distribution list management, and quota settings.
• Monitor mail flow, server health, and transport rules.
• Manage IP whitelisting for SMTP relay and ensure secure mail routing.
• Support mailbox backup and restore operations with defined SLAs (e.g., restore within 2 hours).
• OneDrive Services :
• Administer OneDrive services including folder synchronization and user support.
• Manage incidents and service requests related to OneDrive.
• Ensure compliance with company policies and escalate issues when necessary.
• Teams Environment :
• Administer Teams environment including creation, permission management, and app store governance.
• Manage Teams obsolescence and assign enterprise voice numbers.
• Provide incident and request support for Teams and escalate as needed.
• Copilot Features :
• Support deployment and configuration of Microsoft Copilot features across M365 apps.
• Collaborate with business units to identify use cases and drive adoption.
• Monitor Copilot performance and user feedback to optimize usage.
• M365 Licensing :
• Manage M365 licensing via Active Directory groups.
• Perform regular license cleanup and capacity reviews.
• Elevate license availability issues to relevant teams.
• Service Health Monitoring :
• Monitor service health using Exchange Online portal and Centreon.
• Generate KPI reports on usage, performance, and security status.
• Deliver dashboards and insights to IT Operations and Governance teams.
• Security Measures :
• Ensure secure communication channels and apply DMARC, SPF, DKIM policies.
• Implement multi-factor authentication for remote access to messaging systems.
• Comply with customer Cybersecurity Charter and data protection standards.

Requirements

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