Enterprise Solutions Consultant

Overview

We are seeking a highly skilled and experienced Enterprise Support Specialist to join our team. As an Enterprise Support Specialist, you will act as a focal point for streamlining product knowledge and domain-related projects across various features within our software. Your primary responsibility will be to deliver exceptional customer service by swiftly resolving complex queries via chat, tickets, and phone calls.

Our ideal candidate should possess strong troubleshooting skills to diagnose and solve technical issues efficiently. They must also be able to guide users through product features and functionality with patience and clarity. Additionally, they should have excellent communication skills, both written and verbal, to effectively manage a high-volume ticket queue and prioritize tasks based on urgency and Service Level Agreements (SLAs).

Responsibilities

• Deliver outstanding customer service by resolving complex queries via chat, tickets, and phone calls.
• Demonstrate strong troubleshooting skills to diagnose and solve technical issues efficiently.
• Guide users through product features and functionality with patience and clarity.
• Manage a high-volume ticket queue, prioritizing tasks based on urgency and SLAs.
• Contribute to and maintain our knowledge base, constantly improving support resources.
• Collaborate closely with developers and technical teams to ensure customer satisfaction.
• Adapt quickly to changing priorities and new product updates.
• Identify and communicate patterns in customer issues to improve products and processes.

Requirements

To be successful in this role, you will need the following skills and qualifications :

Benefits

Equal Opportunity Employer

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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