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Customer Relationship Management Professional
beBeeCrmexpertMadrid, Comunidad de Madrid, EspañaHace 13 días
Descripción del trabajo5+ years of experience as a CRM operator. Strong proficiency with CRM platforms, particularly Salesforce and Veeva CRM. Experience with managing user profiles, territories, products, key messages, and questionnaires. Solid knowledge of CRM operational processes and version control tools like Git. Familiarity with pharmaceutical industry standards and requirements. Proven experience with CRM support and operational tasks in the pharma sector. Advanced proficiency in Spanish (written and spoken). Strong problem-solving skills and ability to work independently and as part of a team.
Overview
CRM Expert Role
Seeking an experienced CRM expert to join our dynamic team. As a key member, you will be responsible for managing CRM operational tasks efficiently and providing recurrent operational support to users.
Key Responsibilities
- Manage user access, including highs / lows, territories, and product assignments within the CRM system.
- Maintain key messages and manage questionnaires within the CRM system.
- Provide operational support to CRM users.
- Collaborate with support teams and stakeholders to ensure smooth CRM operations.
- Participate in process improvement initiatives.
- Implement operational changes and updates in the CRM system.
- Stay current with industry trends and emerging technologies in CRM operations.
Requirements
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Customer Relationship Management Professional • Madrid, Comunidad de Madrid, España
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