We are seeking a Client Manager for a junior to mid-level position to serve our European clients. This role requires excellent business English, and fluency in Spanish is highly desirable. The ideal candidate will have knowledge of the solar industry in Europe and will be responsible for ensuring seamless client engagement and service delivery.
This position involves both ‘soft’ and ‘hard’ skill aspects—relationship management, issue resolution, and process improvement to ensure WiseEnergy delivers superior asset management services.
KEY RESPONSIBILITIES
Client Relationship & Communication
- Serve as the main point of contact for clients, ensuring their needs and expectations are met
- Conduct, lead, and moderate regular client meetings and interactions with internal and external stakeholders
- Partner with clients’ management and operational teams (including Portfolio Managers) to nurture strong working relationships
- Capture and manage daily tasks and ensure service delivery per agreed SLAs.
Operational Oversight & Issue Resolution
Identify client requests that fall outside of scope and ensure appropriate internal approvals before commitmentAct as the first line of management escalation, diplomatically leading key colleagues through the communication and resolution processEnsure deliverables meet agreed scope, timelines, and quality standards.Data & Process Optimisation
Work with internal teams to implement Power BI dashboards and Microsoft Power Apps to improve efficiencyAnalyse large data sets to drive decision-making and performance improvementsEnsure clients fully utilise WiseEnergy’s resources, including the asset management client portal and technical dashboard.Service & Business Development
Provide feedback and recommendations for continuous service improvementsCollaborate with the Global Head of Client Management and delivery teams to anticipate evolving client needsIdentify opportunities to cross-sell additional WiseEnergy services.SKILLS & COMPETENCIES
To be successful in this role, you will demonstrate :
Strong time management and prioritisation skills to handle multiple projects effectivelyExcellent interpersonal and communication skills (English required; Spanish, Italian, or Portuguese advantageous)Ability to draft well-structured, grammatically correct emails and reportsConfident in verbal communication—whether in-person, on calls, or in meetingsFlexibility and adaptability to take on tasks outside of the job description when neededIntellectual curiosity with a strong interest in the solar and renewable energy industryIT literacy, particularly in Power BI and Microsoft automation toolsDetail-oriented approach with strong analytical and problem-solving skillsPassion for sustainability and WiseEnergy’s mission.EXPERIENCE & QUALIFICATIONS
Preferably a solid understanding of the photovoltaic industryKnowledge of remote monitoring systems, SCADA, and asset management software is an advantageProven ability to build and maintain relationships with investors, developers, and service providersExperience working with international teamsAbility to manage multiple clients and projects simultaneouslyBusiness-level fluency in English (essential); additional European languages are beneficialThe right to work in the UK, Italy, Spain, or Portugal.WHAT WE OFFER
A busy role in a supportive team, with plenty of opportunities to learnInternational scope – we operate in over 8 countriesAnnual discretionary bonus.Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales, Business Development, and Customer Service
Industries
Services for Renewable Energy and Investment Management
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