Enterprise support specialist

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are looking for an Enterprise Support Specialist to join our team! The Enterprise Support Specialist acts as a focal person to streamline product knowledge and domain-related projects in different features throughout the software. They maintain a high level of technical and communication skills while delivering our users with solutions by working on tickets that come in via emails, chats and calls. Please note that this is a later shift, so working hours are from 12 : 00 PM – 9 : 00 PM CET. This is a hybrid role so you must be based in Barcelona, Spain. Kindly note that only applications submitted in English will be considered. Responsibilities : Deliver outstanding customer service by swiftly resolving complex queries via primarily chat and ticket, as well as some phone Demonstrate strong troubleshooting skills to diagnose and solve technical issues efficiently Guide users through product features and functionality with patience and clarity Manage a high-volume ticket queue, prioritizing based on urgency and SLAs Contribute to and maintain our knowledge base, constantly improving our support resources Collaborate closely with developers and technical teams to ensure customer satisfaction Adapt quickly to changing priorities and new product updates Identify and communicate patterns in customer issues to help improve our products and processes Act as a customer advocate—ensuring their voices are heard and their needs are met. Requirements : Please note, this role is for the later shift, so work hours will be 12pm - 9pm CET 1+ years of relevant experience Native English / Near-native speaker (or mother tongue) Tech-savvy - strong computer skills - a must. Familiarity with website domain concepts and building Analytical thinking and great attention to detail Strong verbal and written communication skills Ability to adapt to a fast-paced, changing environment Customer orientation and the ability to go the extra mile to engage customers Empathetic, helpful, and positive attitude Experience using technical tools - a plus! Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.